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Daniel Johnson
:
Jun 3, 2025 1:03:36 PM
As MSPs craft their go-to-market strategy focused on Microsoft 365, cybersecurity services, and client engagement, it is beneficial to look at successful partners and understand how their strategies could improve our initiatives.
With that in mind, our very first CloudCapsule Partner Spotlight features Shane Gronniger and AJ Arjes-Maddox from GCS Technologies, based in Austin TX.
We unpack a ton of great topics including adopting the Microsoft 365 security stack such as replacing traditional RMM tools with tools like Intune, building a practice around a client engagement model and education, shifting from a reactive to proactive mindset in security, monetization strategies around continuous security improvement and much more.
Be sure to check out the video, but we've condensed key points down the list below. Enjoy!
GCS Technologies made a bold shift from using point solutions to fully adopting the Microsoft 365 security stack. This approach helped streamline their operations, reduce overhead, and take advantage of built-in security features that many clients weren’t fully utilizing. For MSPs looking to follow this path:
Client engagement is critical for ongoing security improvements. Rather than simply managing IT tasks, ensure you are actively educating and involving your clients in their security posture:
Move from a reactive to a proactive security management model. Rather than simply responding to alerts, focus on continuously improving the security environment.
Security is an ongoing effort, and MSPs must ensure they are continuously evolving their security practices in response to new threats and changes in the Microsoft 365 environment.
Finally, don’t just be a vendor—position yourself as a strategic partner in your clients’ security journey.
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